FAQ

DIY jewelry making is the art of creating your own jewelry pieces using various materials, tools, and techniques. It allows you to design and craft unique accessories that reflect your personal style, from simple beaded bracelets to intricate wire-wrapped pendants.

Not at all! Our DIY kits are designed for all skill levels, from complete beginners to experienced artisans. Each kit includes detailed instructions and all necessary materials. We also offer video tutorials and guides to help you learn new techniques.

Basic jewelry making requires just a few essential tools: round-nose pliers, chain-nose pliers, wire cutters, and a bead mat. Our beginner kits include these tools, or you can purchase them separately. As you advance, you may want to add specialized tools for specific techniques.

We offer a wide range of premium materials including gemstones, crystals, pearls, beads, precious metal findings (gold-filled, sterling silver), chains, wires, and more. All our materials are carefully selected for quality and authenticity.

Yes, absolutely. We source authentic, high-quality materials from trusted suppliers. Our gemstones are natural or clearly labeled if they are treated or synthetic. We believe in transparency and providing genuine materials for your creations.

Definitely! One of the joys of DIY jewelry making is the freedom to mix and match materials. Our materials are designed to be compatible, allowing you to create truly unique pieces by combining elements from different kits or adding your own materials.

Yes, we offer quantity discounts on many of our materials. The more you purchase, the more you save. Check individual product pages for bulk pricing, or contact us for custom orders and wholesale inquiries.

Domestic shipping within China typically takes 3-7 business days. International shipping varies by destination: USA and Europe usually take 10-15 business days, other regions may take 15-25 business days. Express shipping options are available at checkout.

Yes, we ship worldwide! We offer international shipping to most countries. Shipping costs and delivery times vary by destination. All customs duties and taxes are the responsibility of the recipient.

Yes, once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website. You can also check your order status anytime by logging into your account.

We take great care in packaging, but if your order arrives damaged, please contact us within 48 hours with photos of the damage. We'll arrange for a replacement or refund immediately. Your satisfaction is our priority.

Yes! We provide free video tutorials on our Handcraft TV section, covering various techniques from basic stringing to advanced wire wrapping. We also offer detailed PDF guides with our kits and regularly post tips on our social media channels.

You can learn a wide variety of techniques including bead stringing, wire wrapping, metal stamping, resin casting, macramé, kumihimo braiding, and more. Each technique opens up new creative possibilities for your jewelry designs.

Care depends on the materials used. Generally, store jewelry in a dry place away from direct sunlight, avoid contact with water and chemicals, and clean gently with a soft cloth. Specific care instructions are included with each kit based on the materials.

We accept returns within 30 days of delivery for unused items in original packaging. Custom or personalized items cannot be returned unless defective. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Yes, exchanges are welcome within 30 days of delivery. Contact our customer service team to arrange an exchange. If there's a price difference, we'll either refund or charge the difference accordingly.

Once we receive your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your favorite items, access exclusive member discounts, and enjoy a faster checkout process for future purchases.

Click on 'Sign In' and then 'Forgot Password'. Enter your email address, and we'll send you a link to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact us for assistance.

You can reach us via email at ajmohammad27@gmail.com, call us at +86 186 1828 8980, or use the contact form on our Contact Us page. We typically respond within 24-48 hours during business days.