Your Satisfaction Matters
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and exchanges.
Return Policy
30-Day Return Window
You may return most items within 30 days of delivery for a full refund. Items must be unused, in original packaging, and in the same condition as received.
Eligible for Return
- Unopened DIY kits in original packaging
- Unused tools in original condition
- Sealed materials and supplies
- Defective or damaged items (any condition)
Not Eligible for Return
- Opened or used materials (beads, findings, wires, etc.)
- Custom or personalized items
- Sale or clearance items (unless defective)
- Gift cards and digital products
How to Return an Item
Contact Us
Email us at ajmohammad27@gmail.com or call +86 186 1828 8980 with your order number and reason for return. We'll provide you with a return authorization number.
Package Your Return
Securely pack the item(s) in the original packaging if possible. Include your order number and return authorization number inside the package.
Ship Your Return
Ship the package to the address provided in your return authorization email. We recommend using a trackable shipping method.
Return Address:
Shilidi Returns Department
Building 3, Room 559
Dongsheng Science Park Phase II, No. 8
Xixiaokou, Haidian District
Beijing, China
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.
Exchanges
We're happy to exchange items for a different size, color, or product within 30 days of delivery. The exchange item must be of equal or greater value.
To request an exchange, follow the same process as returns. If there's a price difference, we'll either refund or charge the difference accordingly.
Note: For international orders, we recommend requesting a refund and placing a new order to avoid additional shipping costs and customs delays.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund immediately, including return shipping costs.
Your satisfaction is our priority, and we'll work quickly to resolve any issues with damaged or defective products.
Return Shipping Costs
- •Defective or Damaged Items: We cover all return shipping costs
- •Our Error: We cover all return shipping costs
- •Change of Mind: Customer is responsible for return shipping costs
- •Exchanges: Customer pays return shipping; we cover shipping for the exchange item